TELEPHONE LINE CARE LEVELS

Standard.
Operates during working hours (0800 - 1700 hrs Monday to Friday, excluding Bank and Public Holidays). BT (who have the ultimate responsibility for service and maintenance) aim to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Work will be carried out only during working hours. This care level is supplied on each line free of charge as standard.


Prompt.
Operates during the period 0800 - 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, BT will advise the customer of the progress being made to clear the fault via the contact. If staff are available BT may, at the customer's request, continue to work on a fault reported under Prompt Care conditions outside working hours without a break. BT may make additional charges. This care level is supplied at a small monthly cost £4.95 + Vat per month


Total Care. (Our recommendation for all important Business Lines)
Operates 24 Hours per day, 7 days a week including Bank and Public Holidays. BT will    respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the customer. If the fault is not cleared during this period, BT will advise the customer of progress being made to clear the fault via the specified contact. This service is not available to customers using PSTN split line voice service. This care level is supplied at a small monthly cost of £5.95 + Vat per month

This service care level has the added benefit of the BST 24hr Customer Support Line for 24/7 reporting of any line faults. Phone us for more information on 01277 624657